Time
เวลา

Room A
ห้อง A

Room B
ห้อง B 

08:00
|
08:30
Registration
ลงทะเบียน
08:30
|
09:30
Industrial Inquires
Change management, environment challenges, demographics and other challenges to overcome in enterprise innovation

Adrian Garcia
Daito Design / VP, Research; Previously, GE Oil & Gas / Senior UX Research

Finding your voice strategy
With the rise of Amazon's Echo and Google's Assistant, voice and chat are becoming important ways for users to interact.

Knowing where to start is a difficult challenge: organisations don't yet know which use-cases will work in voice, and which ones won't. In this workshop, Ben will outline some methods for finding a use case and a voice strategy in an unknown future.

Ben Sauer
Babylon Health / Director of Product

09:40
|
10:40
Design Thinking Workshop

Vivian Gomes
Human Factors Research & Design / Director of UX, UXQCC / Member of Board Director, Google Certified Design Sprint Master
Observation

Masahiro Inoue
Nagoya Institute of Technology / Professor; Previously, Toshiba Design Center / General Manager
10:40
|
11:00
Tea Break
พักทานอาหารว่าง
11:00
|
12:00
Building A Happy Employee Experience
It’s simple — happier employees make happier customers. And, there are plenty of statistics and facts to back this up. In a hands on workshop learn how to set your employees up for success by creating the right environment and culture for them to thrive and grow in. We're looking at what you need to do to design a great employee experience by taking a human centered approach.

Julie Kennedy
Saint-Gobain / User Experience Director; Previously, Capital One / Digital Director
Uncovering Cross-Cultural Insights: Exploration vs. Evaluation
This workshop will introduce different strategies for culturally sensitive UX design with a focus on how to leverage cultural theory. Participants will be presented and discuss the benefits and drawbacks of qualitative and quantitative approaches and how they relate to generating explorativ and evaluative UX insights. The goal of this workshop is to learn how to holistically tackle UX questions that arise from cross-cultural considerations.

Dr. Florian Lachner
Google / UX Researcher
12:00
|
13:00
Lunch Break
พักรับประทานอาหารกลางวัน
13:00
|
15:00
Building The Business Case - How to Introduce AI into Your Organisation
  • Discussions on how to get started in deploying AI programs (especially Chatbots) in the organisation 
  • How to build a good business case that can capture the right financial and non-financial benefits
  • Sharing of challenges and how to overcome them during implementation

Sudesh Thevasenabathy
AXA Hong Kong / Head of Customer Care Transformation; Previously, Bank of America / Change Consultant, Regional Fulfillment and Services
Innovative Product with AI Machine Learning x Experience Mindset

Vivian Gomes
Human Factors Research & Design / Director of UX, UXQCC / Member of Board Director, Google Certified Design Sprint Master
15:00
|
15:20
Tea Break
พักทานอาหารว่าง
15:20
|
16:20
Culture Innovation
Helping groups become change agents

Adrian Garcia
Daito Design / VP, Research; Previously, GE Oil & Gas / Senior UX Research
Critical User Journeys

Gülay Birand
Facebook / UX Lead and Product Design Manager